Case Study: North American Bank achieves $650K in savings with SoftwareOne

North American bank achieves big savings with new visibility into IT assets

North American Bank worked with SoftwareONE to improve visibility and control across its software and hardware estate. The bank’s ServiceNow environment was being underused because the underlying asset data was inaccurate and incomplete, leaving it with limited insight into costs, consumption, compliance, and risk across thousands of applications and licences.

SoftwareONE assessed the bank’s ITSM maturity, refined requirements, discovered assets to populate the ServiceNow CMDB, and strengthened SAM, HAM, and Microsoft licensing practices. The result was centralised visibility and automation that identified potential savings of USD 650K, including right-sizing Microsoft licensing and reclaiming unused Atlassian Confluence subscriptions, while also reducing audit risk and improving support-life monitoring.