Case Study: Large Energy Company gains control of software assets with SoftwareONE

Energy company sets up ServiceNow for IT asset insights

Large Energy Company, an energy business formed after a larger parent company split, needed to build IT management capabilities from the ground up. With decentralized operations, heavy contractor turnover, and manual onboarding and support processes, the company lacked centralized visibility and a reliable way to manage IT assets and service requests. It turned to SoftwareONE for ServiceNow-based ITSM, ITAM, and CMDB deployment support.

SoftwareONE implemented ServiceNow discovery, SAM Pro, IT service management, and related integrations in just 9 months, while also automating onboarding and offboarding, integrating with HR and Active Directory, and establishing ITSM governance and training. The result was 24–48 hour onboarding instead of 4 weeks, faster incident resolution, full visibility into software consumption and costs, and reduced risk of over-licensing and audit exposure.