Case Study: Major Telecommunications Provider regains SAP control with SoftwareONE

Better understanding of its SAP licensing helped a telecommunications provider regain control & successfully run an SAP audit

A major telecommunications provider in Malaysia turned to SoftwareONE for help after losing visibility into its SAP licensing and compliant usage. With an aging SAP License Agreement, multiple SAP products in place, no internal SAM practice, and growing concern around costly indirect use, the customer needed a clear view of its environment and support ahead of an SAP audit. SoftwareONE provided SAP Licensing & Commercial Advisory Services and SAP Audit Defense Support.

SoftwareONE carried out a full contract and usage assessment across entitlements, product use rights, and all user categories, including indirect use, then guided the customer through the audit and all SAP communications. The review identified an initial risk exposure of more than $200M, but no compliance gaps were found when the data was submitted to SAP. As a result, the telecom provider gained full transparency, identified cost-saving optimization opportunities, strengthened internal governance, and successfully completed the audit with SoftwareONE’s support.