Case Study: City of Tallmadge improves efficiency and support with Software Solutions' VIP ERP suite

City of Tallmadge - Customer Case Study

The City of Tallmadge, Ohio, was struggling with an outdated ERP system and slow support from its previous software partner, making it hard to find accurate invoice, PO, and financial information. The city turned to Software Solutions and its Visual Intelligence Portfolio (VIP) software suite to improve usability, reduce manual work, and get faster help when issues arose.

Software Solutions implemented VIP Accounting, VIP Payroll, VIP Utility Billing, VIP Web Portal, and VIP Budgeting & Analytics to unify departments, automate check clearing, and improve access to accurate data. The city reported easier lookups, more transparent accounting records, and same-business-day responses for most support tickets, saving significant time and eliminating manual check balancing errors.

City of Tallmadge

Terry Livergood

Accounts Payable