Case Study: Polkomtel achieves unified network alarm management with Software Mind’s NMS integration

Polkomtel unifies network alarm management with Software Mind, replacing its legacy NMS

Polkomtel, a Polish telecommunications company operating the Plus network, sought to modernize its outdated legacy Network Management System (NMS) to achieve a stable, unified platform for alarm management across its entire network. To address this challenge, they partnered with Software Mind for the implementation and integration of the off-the-shelf Umbrella Management System (UMS).

Software Mind acted as the system reseller and essential integration partner, deploying the UMS platform to centralize all network alarms and fully replace the legacy system. The solution provided Polkomtel with a streamlined alarm management system and established a self-sufficient support model where Software Mind's team was trained to provide long-term 1st and 2nd line support, reducing reliance on the original vendor and ensuring a smooth project handover.

Polkomtel