Case Study: Quest Diagnostics streamlines patient report access and appointment management with Software Merchant Inc's MyQuest iPad app

Quest Diagnostics - Customer Case Study

Quest Diagnostics worked with Software Merchant Inc to address the need for a mobile tool that would let patients manage lab reports, schedule appointments, share health information, and communicate with providers more conveniently. The challenge was to give patients easy access to important medical information and related services from a mobile device.

Software Merchant Inc developed the MyQuest iPad application, an online-offline solution that lets patients view lab results, find service centers, schedule appointments, receive reminders, and share information by email or fax. The app improved convenience, reduced paper use, and provided secure storage and access to health data, though the case study does not cite specific quantitative metrics.

Quest Diagnostics