Case Study: City of Saint Paul streamlines permits and licenses with Software for Good

City of Saint Paul streamlines licensing with Software for Good using clickable prototypes

The City of Saint Paul faced a challenge with its confusing and time-consuming process for applying for permits and licenses, which made it difficult for residents to access important city services. To address this, they partnered with Software for Good for a project involving human-centered design and product strategy.

Software for Good led a strategy session to understand the process, created user personas, and envisioned a one-stop shop solution. They developed clickable prototypes featuring intuitive tools like an application tracker, providing the city with a testable model for an improved, people-centered service that works for everyone.

City of Saint Paul