Case Study: City of Saint Paul improves vendor access with Software for Good

City of Saint Paul improves vendor access with Software for Good, serving 17 departments

The City of Saint Paul aimed to make its digital services more user-friendly and inclusive but faced challenges with a complex and overwhelming procurement process for vendors, especially small businesses. To address this, they partnered with Software for Good for strategic consulting and service design to improve the vendor experience.

Software for Good conducted in-depth research, including journey mapping and user interviews, to understand the pain points of the procurement system. Their solution provided the city with an actionable roadmap of recommendations. This collaboration led to immediate improvements and equipped the city's team to continue breaking down barriers, making it easier for historically disadvantaged businesses to partner with the city.

City of Saint Paul