Case Study: Ampthill Dental Practice reduces cancellations and improves chair utilisation with Software of Excellence EXACT

How with a change of structure, Ampthill Dental Practice decided to invest their time in getting to know their business better and grow performance with EXACT

Ampthill Dental Practice, a family-run business, faced challenges with a rising rate of failed patient appointments and sought to maximize surgery time while reducing the administrative burden on its reception staff. The practice aimed to move from relying on instinct to using data-driven KPIs to improve overall performance, partnering with Software of Excellence and its EXACT system to achieve these goals.

Software of Excellence implemented automated email and text reminders through EXACT to reduce missed appointments, a strategy suggested by their consultant. This solution decreased short-notice cancellations by 15% and increased chair utilization by 2.4%. The automation freed up reception time, improved customer service, and provided the practice with quantifiable data to track their performance improvements.

Ampthill Dental Practice

Laura Doherty

Practice Manager