Case Study: Sandy Cove Dental Care transforms patient experience and business efficiency with EXACT from Software of Excellence

How taking the difficult decision to change from paper records to computerisation transformed Sandy Cove Dental Care from both a patient experience and business perspective

Sandy Cove Dental Care, a dental practice in Dublin, faced a significant administrative burden from managing paper patient records, which overwhelmed the team and hindered efficiency. The practice's owner, Dr. Garry Heavey, recognized the need to modernize and engaged Software of Excellence to implement their EXACT practice management system and transition to a fully computerized operation.

With comprehensive training from Software of Excellence, the practice successfully transitioned to a paperless system. This solution resulted in greater workflow efficiencies, a significantly reduced number of missed appointments due to automated reminders, and an increased ability to demonstrate the practice's value for a future sale. The vendor's system transformed both the patient experience and the business's profitability.

Sandy Cove Dental Care

Garry Heavey

Owner