Case Study: Inspire Dental boosts recall effectiveness and revenue with Software of Excellence

How Software of Excellence helped Inspire Dental to boost efficiencies throughout their business, starting with recalls

Inspire Dental recognized that their patient recall process was highly inefficient, with only 8-10% of recalls resulting in a booked appointment. This was a significant drain on resources for the practice. To address this challenge, they turned to Software of Excellence and its EX ACT practice management software, specifically the Recall Manager module, for a solution.

Software of Excellence implemented a new, multi-stage recall process for Inspire Dental that prioritized contacting patients via their preferred method. This solution, combined with a new appointment reminder system to reduce failed appointments, boosted recall effectiveness by 33%. The results included a significant reduction in white space and failed-to-attend rates, which directly led to increased practice revenue and improved overall team efficiency and morale.

Inspire Dental

Janet Jones

Practice Manager