Case Study: Woolworths achieves improved inventory visibility and faster customer service with Software AG

Woolworths - Customer Case Study

Software AG helps organizations across industries—from automotive and finance to government and retail—modernize fragmented, legacy IT landscapes and slow, manual processes. Customers in the brochure faced common challenges: siloed systems, complex integrations, long rollout times and compliance pressures that prevented real‑time visibility, fast service and efficient operations.

Using its Digital Business Platform (webMethods, ARIS, Alfabet, Apama, Terracotta and services), Software AG unified integration, process management, analytics and enterprise architecture to automate workflows and expose real‑time data. Results include faster approvals and rollouts, big cost savings and measurable service gains — for example Nissan cut inventory by ~35%, HMRC realized €155.75M in efficiency savings, and Echo Entertainment sped VIP service 10x — demonstrating faster time‑to‑value and improved customer outcomes.

Woolworths

Daniel Beecham

Former Chief Information Officer