Case Study: Asian Insurance Company achieves cloud migration and digital transformation with Software AG (webMethods & ARIS)

Well-being in the cloud webMethods helps this Asian insurance company take a vital journey to the cloud

This Hong Kong–based, publicly listed pan‑Asian life insurance and financial services group—serving over 36 million policies across 18 markets with 20,000+ employees and tens of thousands of agents—needed to modernize a patchwork of 20–30 year legacy systems. The company wanted to migrate to Microsoft Azure, integrate a region‑wide fitness rewards app and other mobile offerings in real time, and digitalize core processes (claims, agency onboarding, underwriting) while improving data quality, security and operational standardization across diverse markets.

The insurer selected Software AG’s webMethods (Integration Server, API Gateway/Portal) and ARIS to provide a secure integration backbone and BPM capability, deploying a company‑wide site license and a hybrid cloud architecture on Azure. The solution centralized and automated back‑office processes, expanded digital transaction support and improved user experience—resulting in over 90% of new cases submitted digitally, 62% underwritten automatically and more than 80% of customer interactions now digital, while reducing on‑premises exposure and boosting efficiency.