Case Study: MB Bank achieves 40% efficiency gain and 30% cost reduction with Software AG's webMethods

Using webMethods MB Bank streamlines processes

Military Commercial Joint Stock Bank (MB Bank) is a Vietnam-based retail bank with about 15,000 employees and 4 million clients across Vietnam, Cambodia, Laos and Russia. Rapid growth exposed slow, manual processes—especially onboarding and loan approvals—along with decentralized compliance and product release controls that hindered online service speed and auditability.

MB Bank implemented Software AG’s webMethods suite (Integration, BPMS, CentraSite) and Universal Messaging to centralize process and API management, remove manual steps, and give end-to-end visibility. The bank now processes ~30,000 tasks daily for 3,000 users, centralized compliance and product releases, improved work efficiency by 40%, reduced operating costs by 30%, and delivers faster online services and loan approvals.

MB Bank

Hoc Nguyen Xuan

Chief Information Officer