Case Study: Rabobank achieves improved customer service and regulatory compliance with Software AG’s ARIS platform

Transparent processes lead to improved customer service and regulatory compliance at Rabobank

Rabobank Group, a large Dutch cooperative bank, faced growing customer demand for mobile and Internet banking against a highly complex ICT landscape of 600+ systems. The bank needed transparent, unambiguous processes to speed up application development, maintain quality, and ensure regulatory compliance while improving customer experience.

Rabobank implemented Software AG’s ARIS platform to centralize documentation in a template-based repository and standardize modeling—“one point, one language, one truth.” This made impact analysis (for example, FATCA) immediate, accelerated development, reduced rework and costs, simplified regulatory changes, and increased control over application quality, driving better customer service and satisfaction.

Rabobank

Pieter van Langen

Senior Management Adviser, Application Development & Maintenance