Case Study: The Coca-Cola Company achieves 98% faster repair processing and full equipment visibility with Software AG

The Coca-Cola Company - Customer Case Study

Coca-Cola Refreshments, the U.S. bottling and customer service arm of The Coca-Cola Company, faced a time-consuming, error-prone process for handling branded refrigerators sent for repair. Associates had to log into multiple legacy systems to locate equipment, record repairs and change status, a manual workflow that took up to eight hours to update 30–40 units and provided no overall visibility into equipment status or maintenance history.

The company implemented a Business Process Management solution using webMethods: associates now scan up to 60 units with a wireless scanner, assign standard actions via a desktop app, and create a single lifecycle record for each asset. Built in three months, the automation cut processing time from hours to minutes (a 98% improvement), greatly reduced manual work, rework and errors, and now enables tracking of unit movement and history to prevent loss and identify recurring issues.

The Coca-Cola Company