Case Study: Solaire Resort & Casino achieves real-time personalized customer experiences with Software AG

Solaire Resort & Casino - Customer Case Study

Solaire Resort & Casino is a $1.2 billion luxury integrated resort in Manila’s Entertainment City, with 800 rooms and roughly 13,000 daily visitors, capturing 36% of the Philippines’ domestic gaming revenue. Faced with rising competition and siloed back-end systems, Solaire needed real‑time, personalized customer experiences and faster, more integrated customer-facing applications to use technology as a point of differentiation.

Working with Software AG, Solaire deployed a Digital Business Platform—integrating webMethods for application integration and automation, MashZone NextGen for visual analytics, Apama for streaming analytics, and Universal Messaging—to unify customer data and enable real‑time services. The integrated architecture accelerated new app rollouts, improved automation and marketing agility, delivered deeper single‑customer insights, and helped Solaire reach a new high in market share and customer experience.

Solaire Resort & Casino

Kel Telford

Chief Information Officer