Case Study: Top Loyalty Program Provider achieves 500ms SLA compliance and 400% higher transaction throughput with Software AG

Signs major deals with large retail chains who demand instant service at point of sale

A leading loyalty program provider in the marketing services space needed to deliver real‑time point‑of‑sale transactions under a strict 500 ms end‑to‑end SLA. Their disk‑bound database took about 600 ms to query 32 GB of customer data and suffered Java garbage‑collection spikes, risking SLA penalties and lost large retail customers.

The company moved its data into Terracotta BigMemory (chosen for Ehcache/Hibernate support and simpler deployment), eliminating GC pauses and serving data from memory. This cut data access time by 83% (600 → 100 ms), increased transaction throughput 400%, met SLA commitments, enabled six large retailers to go live, handled peak promotional traffic, and scaled without added hardware.