Case Study: Middle Eastern Telecommunications Company achieves digital transformation and streamlined operations with Software AG

Securing the Future Of Telecommunications

A major Middle Eastern telecommunications provider with operations in 12 countries, 20,000 employees and more than 150 million subscribers faced intensifying competition, new substitute services, rising IT costs and a fragmented patchwork of subsidiaries and manual processes that limited visibility, efficiency and agility. The company needed a unified, digital approach to model, standardize and automate processes and align technology investments to business strategy.

Working with Software AG and its Global Consulting Services, the telco adopted the Digital Business Platform—combining ARIS for process modeling, webMethods for integration and agile app delivery, Alfabet for portfolio and architecture management, plus onsite architects and governance support. The program streamlined and standardized processes and systems, reduced operational and IT costs, accelerated app development, improved technology governance and ROI, and enabled the company to model and automate hundreds of processes while increasing responsiveness and capacity to launch new services.