Case Study: SA Water achieves 20% planning time savings and streamlined regulatory proposals with Software AG's Alfabet

SA Water - Customer Case Study

SA Water, the South Australian government–owned utility serving 1.6 million customers and managing $14 billion in assets, faced a major challenge preparing its Regulatory Business Proposal: dispersed knowledge across information silos and unmanageable spreadsheet-based processes. The organisation needed to consolidate data, track capital-expenditure planning, move from annual to multi-year planning, and enable demand prioritisation and scenario analysis.

Using Alfabet IT Planning and Portfolio Management with Software AG consulting, SA Water created a single source of truth for demands, decisions and history, enabling multi‑year master plans and value‑based portfolio prioritisation. The result: planning became simpler, faster and more accurate (up to 20% time saved for the planning team), CMMI maturity rose from 1 to 3.5, risk on critical assets was reduced, and trust and consensus between business and IT significantly improved.

SA Water

Abhishek Singh

Chief Technology Officer