Case Study: Bosch achieves automated real-time reporting and faster customer response with Software AG’s Process Performance Manager (ARIS)

Revving Up the Automotive Aftermarket Through Continuous Process Improvement

Bosch’s Automotive Aftermarket division struggled with fragmented data, legacy reporting and no centralized way to measure KPIs across its global operations, which made timely customer service and process transparency difficult amid rising competition and thinner margins.

By deploying Software AG’s Process Performance Manager (ARIS PPM) with MashZone analytics, Bosch automated report generation, introduced real-time dashboards and enabled process mining and benchmarking. The solution eliminated three-day manual reporting cycles, cut administrative effort by three days per month, reduced ticket response times by 5%, lowered data errors and improved customer satisfaction.

Bosch

Sebastian Brahmann

Application and Process Data