Case Study: Retail Pharmacy Company achieves a unified digital platform and agile omni-channel fulfillment with Software AG

Retail Pharmacy Company - Customer Case Study

This global retail pharmacy—born from the merger of two iconic brands and operating more than 10,000 stores, hundreds of distribution centers and nearly half a million employees—faced accelerated digital disruption from players like Amazon, rising healthcare costs, changing regulations and exploding IoT data. The merger left the business with fragmented, incompatible IT landscapes and halted major projects while leaders sought a standardized, vendor‑independent platform to unify operations and improve agility.

The company selected Software AG’s Digital Business Platform (webMethods, ARIS, Alfabet, Apama and OneData), signed a five‑year unlimited license and produced a 70‑page reference architecture, then stood up a 200‑person Integration Center of Excellence to drive phased adoption. The platform centralized integration and master data, standardized processes across countries, enabled omni‑channel visibility and secure B2B transfers, and delivered faster app development, lower OPEX and inventory costs—creating a scalable, technology‑agnostic foundation for ongoing digital transformation and easier assimilation of future acquisitions.