Case Study: Restek achieves complete customer visibility and delivers enhanced Plus 1 service with Software AG’s webMethods.io

Restek - Customer Case Study

Restek, a 100% employee‑owned leader in chromatography founded in 1985, prides itself on “Plus 1” customer service but faced modern digital challenges: after rolling out a new ERP and website, data remained siloed across ERP, CRM, and other systems, preventing a consistent 360° view of customers and risking costly point‑to‑point integrations.

To solve this, Restek implemented Software AG’s webMethods.io iPaaS as a “hidden” integration platform to connect cloud apps, ERP, CRM and website data. The result is seamless data flow and instant, company‑wide customer insights—sales can see recent orders, inventory and timelines—enabling faster, more confident service and strengthening Restek’s Plus 1 promise.

Restek

Nathan Gerst

ERP Systems Manager