Case Study: Major U.S. City Airport achieves faster outage recovery and 100% uptime with Software AG (webMethods)

Putting reliability first for a prime U.S. tourist destination

This public utility serves about 250,000 water and electric customers—including a major airport and resort—and built its reputation on extreme reliability. Faced with fragile, ad-hoc “spaghetti” integrations and a need to connect advanced metering infrastructure (AMI), billing partners and outage systems, the utility sought a modern integration platform to give customers transparency and keep service resilient even during storms and peak demand.

Using Software AG’s webMethods to unify payments, AMI, outage management and IoT feeds, the utility now credits store payments in real time, offers prepaid metering with usage alerts, delivers live outage maps and speeds dispatcher response with mobile tablets. The result: faster restorations (including rapid hurricane-season recovery), immediate customer notifications, operational efficiencies, support for smart‑city growth—and continued top-tier reliability for the community.