Case Study: CosmosDirekt achieves over 20% process cost savings and 60% fewer complaints with Software AG's ARIS Process Performance Manager

Process Analysis and Efficiencies Yield Cost Savings of More Than 20 Percent

CosmosDirekt, Germany’s leading online insurer with more than 1.6 million customers and about 1,070 employees, faced the challenge of speeding up core processes, lowering costs and improving customer satisfaction to defend and grow its market position. The company needed to optimize processes across advisory services, product offerings, applications, contracts and claims to reduce wait times, errors and complaints.

By implementing ARIS Process Performance Manager, CosmosDirekt visualized end-to-end processes, defined KPI targets and automated performance analysis and monitoring. The initiative cut process costs by more than 20%, reduced processing times and error rates, increased contracts completed without add-on queries by 28%, and lowered complaints by 60%, while enabling ongoing optimization and better customer outcomes.

CosmosDirekt

Jörg Junges

Process Optimization Expert