Case Study: P&O Ferries achieves 8x more monthly customer interactions and greater business resilience with Software AG's webMethods

P&O Ferries - Customer Case Study

P&O Ferries, the U.K.’s leading ferry operator carrying around 9 million passengers a year and employing 4,000 people, needed to diversify revenue, improve e‑commerce and B2B services, increase operational resilience and agility, and reduce reliance on fragile legacy IT while meeting changing regulations and tight margins.

By implementing Software AG’s webMethods integration platform with Software AG consulting, P&O modernized integrations, stabilized freight notifications and enabled a new SAP Hybris e‑commerce front end. The result: customer interactions grew roughly eightfold (from ~125,000 to over 1 million monthly), e‑commerce revenue and conversion rates increased, B2B reliability and data handling improved, and the IT team gained the flexibility to add features and lower business risk.

P&O Ferries

Chris Cook

Chief Information Officer