Case Study: Piraeus Bank achieves 50–80% faster operational response and streamlined group processes with Software AG ARIS

Piraeus Bank - Customer Case Study

Piraeus Bank Group, a rapidly expanding financial institution with subsidiaries across 10 countries, faced the challenge of standardizing and distributing enterprise architecture and operational procedures across a growing, multilingual organization. The bank needed a flexible, well-documented architecture and a daily-use portal for all employees, plus a robust process‑management methodology and bilingual subsidiary portals to support frequent operational changes and faster integration of acquisitions.

Piraeus implemented ARIS (Designer, Architect and Publisher) with a gold license, single sign‑on, custom search and local roll‑outs supported by partner SPIRIT S.A., publishing a centralized intranet portal used by ~10,000 group users. The project produced ~780 central procedures and 2,200 operational documents, standardized core processes and a common methodology — yielding 50–80% faster response to operational modifications, a 50% cut in time to develop new procedures and an 80% reduction in HQ effort to support subsidiary requests.

Piraeus Bank

Titika Kamari

Piraeus Bank