Case Study: Lyreco achieves near-zero out-of-order and out-of-stock vending with Software AG Cumulocity IoT

Lyreco Accelerates Enterprise Digitalization with Cloud Of Things Iot Platform

Lyreco, a global office-supply distributor with 10,000 employees across 45 countries (delivering 235,000 boxes daily), needed better visibility and control of its Nespresso vending business. The company lacked real-time stock and sales insight, wanted to improve service assurance, and needed to cut operational costs from restocking and machine servicing.

Lyreco deployed Software AG’s Cumulocity VendMe on the Cumulocity IoT platform—cloud-based vending telemetry, cellular connectivity, and smartphone operator apps fully integrated with Lyreco’s SAP ERP and business rules. The solution was live in two weeks and delivered continuous machine telemetry, automated stock dispatch and fault alerts, reduced out-of-order and out-of-stock situations to nearly zero, and generated measurable operational and fuel-cost savings while future-proofing service capabilities.

Lyreco

Raoul Marechal

Technology and Operations Manager