Case Study: Top Loyalty Program Provider achieves real-time POS performance—83% faster data access and 400% throughput increase—with Software AG's BigMemory Max

Loyalty Program Provider - Customer Case Study

A top loyalty program provider in the marketing services and loyalty industry needed to meet an aggressive 500 millisecond end-to-end SLA for point-of-sale transactions, but its central, disk-bound database averaged 600 ms to query 32 GB of customer data and suffered Java garbage-collection spikes that caused timeouts, potential penalties and lost business.

The company deployed Terracotta BigMemory Max to move 32 GB of data into memory and eliminate GC pauses; data access time fell from 600 to 100 ms (an 83% reduction), transaction throughput increased 400%, and the firm met SLAs, signed six large retailers, absorbed peak promotion traffic, reduced web timeouts and scaled without adding hardware or software.