Case Study: Logrand Group achieves customer-centric, real-time casino operations with Software AG's Digital Business Platform

Logrand Group - Customer Case Study

Founded in 2006 and headquartered in Monterrey, The Logrand Group operates 14 casinos and more than 6,000 slot machines across Mexico, promoting safety and responsible gaming while aiming to deliver unforgettable customer experiences. To become a customer‑centric Digital Enterprise, Logrand needed to move from manual operations to reactive, predictable and automated processes and adopt new digital business models to boost customer satisfaction.

Logrand implemented Software AG’s Digital Business Platform—using webMethods to integrate SAP and CRM systems for instant access to historical and real‑time data and Apama for big‑data streaming analytics. The solution enabled real‑time monitoring and rapid response to abnormal casino-floor behavior, improved regulatory compliance, expanded entertainment offerings and raised the overall level of customer service, differentiating Logrand in the industry.

Logrand Group