Case Study: Costa Crociere achieves scalable, real-time booking and improved customer service with Software AG's webMethods Integration Server

Leading Travel Company Books WebMethods to Improve Customer Service

Costa Crociere, Europe’s largest cruise line, needed to modernize its booking engine to support rapid growth, more service options and multi-channel reservations while integrating corporate systems and maintaining real-time availability. The IT team faced rising volumes and complexity from travel agents and consumers demanding seamless, accurate bookings across web, GDS and partner channels.

Costa implemented Software AG’s webMethods Integration Server to expose and orchestrate booking services via web services, connect CRM, portals, GDS and onboard systems, and extend the Costa Click agent channel. The solution now handles about 630,000 requests a day, enables booking of complementary travel without leaving the Costa system, delivers real-time ship-to-shore data for faster decisions, and improves integration and guest-profile accuracy.

Costa Crociere

Franco Caraffi

Director, Reservation & On Board Systems