Case Study: Kiabi achieves rapid omni-channel transformation and 50% faster app development with Software AG

kiabi - Customer Case Study

Kiabi is a fast-growing French fashion retailer that expanded rapidly—from 5 to 32 countries and €1.8 billion in revenue—while pursuing a strategic shift to omni-channel retail. That growth, plus a surge in digitally native customers, left Kiabi facing burgeoning customer volumes, inconsistent data, legacy systems and a slow website that threatened conversions and agility.

Using Software AG’s ARIS, webMethods (integration and API management) and in-memory data, Kiabi unified systems, sped development and enabled real-time processes. The result: application development time cut by 50%, page loads reduced from 3.6s to 1.2s, B2B connection setup shortened from four months to one week, online revenue rose to €130M and the company realized its omni-channel strategy.

Kiabi

Christophe Alie

Chief Information Officer