Case Study: IndusInd Bank achieves unified digital processes and cuts change turnaround from 2 days to 4 hours with Software AG

IndusInd Bank - Customer Case Study

IndusInd Bank, a Mumbai‑based new‑generation bank, faced rising competition, thinner margins, rapid growth and mounting regulatory demands that exposed back‑end inefficiencies and threatened its ability to innovate and scale. To remain future‑ready while maintaining fast, personalized customer service, the bank needed a single, auditable source of truth for processes and role‑specific access across branches and contact centers.

Working with Software AG and partner ClayLogix, IndusInd deployed the ARIS Process Transformation & Management platform to digitalize and standardize processes, create role‑based portals and drive adoption via a “train‑the‑trainer” model. The program digitized over 2,500 processes, unified the back end across 1,400+ branches and 700 contact‑center agents, cut process change turnaround from ~2.5 days to four hours, and improved transparency, security and regulatory compliance—providing a scalable foundation for faster innovation and growth.

IndusInd Bank

Mridul Sharma

EVP and Head Technology