Case Study: Ministry of Labor, Social Affairs and Social Services speeds welfare processing from months to hours with Software AG

Improving welfare support process from months to hours

The Israeli Ministry of Labor, Social Affairs and Social Services, which handles more than 80,000 welfare cases a year for vulnerable citizens, faced slow, manual processes that left urgent cases waiting months. Its 20+ year-old green-screen mainframe required paper-based filings from 257+ municipalities, creating bottlenecks and risk for people in crisis.

Working with Software AG tools—NaturalONE, webMethods EntireX and ApplinX—and upgrading the mainframe to z/OS, the Ministry exposed the legacy application as a web service and replaced green screens with a web UI. The modernization connected ~97% of municipalities (about 5,700 users), cut processing from 3–6 months to hours, and increased approved applications by 570% year-over-year, while improving form validation and system stability.

Ministry of Labor, Social Affairs and Social Services

Yehuda Zev

Mainframe Development Manager