Case Study: Leading Western Asia Bank achieves operational excellence and end-to-end process visibility with Software AG (ARIS & webMethods)

How operational excellence is enabling a bold transition in banking

A customer-focused bank in Western Asia undergoing a merger struggled with fragmented operations: 2,500 processes documented across spreadsheets with no single source of truth, 80–100 applications often unlinked to processes, weak process conformance and poor operational excellence that was hurting customer experience and regulatory readiness.

The bank implemented Software AG’s ARIS for process transformation and webMethods for integration and BPM. Within three weeks ARIS was live, 2,500 processes and policies were migrated, key workflows (onboarding, lending) were automated, and real-time visibility and IT impact analysis were established—resulting in higher operational efficiency, sustainable compliance and the ability to rapidly launch new products and services.