Case Study: Global Leader Manufacturing Company achieves 40% service cost reduction and predictive IoT maintenance with Software AG

Global Leader Manufacturing Company - Customer Case Study

A global leader in imaging technology and managed print services faced rising competition, SLA compliance problems, and costly, manual field maintenance. The company needed IoT enablement, real-time device location tracking and visibility into third‑party supply chains to predict failures and improve service delivery—but struggled to find a vendor able to integrate IoT, CRM, ERP and BPMS at scale.

Partnering with Software AG (and Wipro), it built an Operational Intelligence Platform using webMethods, Terracotta and Apama to ingest over a million device updates per day, apply streaming and predictive analytics, and automate service workflows. Deployed in about three months, the solution delivered live device tracking and partner-process visibility, automated predictive maintenance, a 40% cut in servicing costs and forecasted significant revenue growth from improved SLAs and customer reliability.