Case Study: Global DIY Retailer achieves 1.3 billion monthly transactions and integrates 1,000 applications with Software AG

Global DIY Retailer - Customer Case Study

A global federation of autonomous DIY retail brands operating in more than a dozen countries and generating tens of billions in annual revenue needed to become more agile as customer expectations, online competition and new trade realities shifted the market. Rapid year-over-year growth, disparate legacy systems, complex per‑brand requirements and a strategic pivot from selling products to selling service-based solutions created an urgent need for scalable, customizable integration and process capabilities.

Working with Software AG, the retailer deployed the Digital Business Platform—webMethods for application integration, process automation and API management—plus tailored consulting and enterprise‑architecture tools for different markets. The partnership also introduced per‑transaction billing and a co‑innovation model that streamlined integration across ~1,000 applications, supported millions of real‑time messages, and scaled throughput from 300,000 to 1.3 billion transactions a month (with further growth expected), enabling the company to move toward service-based offerings and faster innovation.