Case Study: Fujitsu Technology Solutions achieves 30% faster customer on‑boarding and scalable 7M/month document processing with Software AG's webMethods Integration Platform

Fujitsu Technology Solutions on-boards customers at 30 percent less effort

Fujitsu Technology Solutions, a leading European IT infrastructure provider with over 13,000 employees and a global footprint, faced growing pains as its 20‑year‑old proprietary middleware became inflexible and unreliable. The legacy platform slowed customer on‑boarding, hindered 24/7 support required by stringent SLAs, and could not scale to meet expanding B2B, sales and supply‑chain demands without risking business continuity and high penalty exposure.

Fujitsu standardized on Software AG’s webMethods Integration Platform as its enterprise integration bus, leveraging existing webMethods expertise to replace the legacy stack with a single EAI platform. The rollout was completed on time and on budget and immediately reduced on‑boarding effort by 30%, connected 17 internal systems and 300 external partners, and now handles about 7 million service documents per month—delivering easier maintenance, consistent SLA compliance, greater agility and lower costs.

Fujitsu Technology Solutions

Benno Zollner

Chief Information Officer