Case Study: Fortune 100 Shipping Company achieves 85% faster offer delivery and new revenue with Software AG BigMemory Max

Fortune 100 Shipping Company - Customer Case Study

A Fortune 100 global shipping company handling more than 32 million daily tracking requests needed to present intelligent cross-sell offers within strict SLAs, but disk-bound databases made offer selection at least four times slower than required, reducing potential revenue and degrading the customer experience.

After evaluating options, the company deployed BigMemory Max, completing a proof-of-concept in hours and running 90 days of customer data in memory. Response times fell from 900 ms to 120 ms (an 85% improvement), SLAs were consistently exceeded, revenue opportunities increased, and BigMemory was adopted as the company’s global in-memory platform.