Case Study: Fiserv achieves real-time, scalable event-driven alerts with Software AG webMethods & Universal Messaging

Fiserv - Customer Case Study

Fiserv, Inc., a leader in financial services technology and one of FORTUNE® magazine’s World’s Most Admired Companies and a 2015 Innovation Award winner for Partner Industry Excellence, faced a core digital challenge: customers and institutions require immediate, relevant and actionable information—end-of-day processing was no longer sufficient as banks must operate as true Digital Enterprises and understand events as they happen.

Fiserv built an event hub using Software AG’s universal messaging capabilities and an enterprise services framework with Software AG’s webMethods to capture thousands (scalable to tens of thousands) of events per second—millions overall—triggering real-time alerts pushed via mobile, web or email. The result is a highly traceable, scalable platform that simplifies customer and employee interactions (for example, instant low-balance, fraud or high-net-worth branch alerts) and demonstrates how digital innovation transforms financial services.

Fiserv