Case Study: Israeli Ministry of Social Affairs and Social Services reduces processing time from months to hours and increases approved applications 570% with Software AG

Faster help for citizens in crisis

The Israeli Ministry of Labor, Social Affairs and Social Services, which handles more than 80,000 welfare and crisis cases a year, needed to modernize a 20+ year-old mainframe application and eliminate slow, paper-based workflows. The manual process—requiring multiple signatures and lengthy back-and-forth with municipalities—meant urgent cases could take three to six months to resolve, and the ministry needed a way to connect 257+ municipalities via the internet.

By upgrading its IBM Z platform and using NaturalONE with webMethods EntireX and ApplinX to expose the green‑screen mainframe as web services and a modern web UI, the ministry cut processing times from months to hours. The modernization drove a 570% increase in approved assignments in one year, extended access to about 97% of municipalities (roughly 5,700 users), improved form validation, and enabled new web services for reporting and case management.

Israeli Ministry of Social Affairs and Social Services

Yehuda Zeve

Mainframe Development Manager, Ministry of Labor