Case Study: Equens achieves transparent, precise SLA compliance and efficient, non-intrusive payment-process monitoring with Software AG’s ARIS PPM

Equens - Customer Case Study

Equens SE, a leading European payment services provider based in Utrecht that handles roughly 10.6 billion payments and 4.6 billion card transactions annually, needed a way to prove compliance with customer-specific Service Level Agreements (SLAs) and to use process measurements for internal analysis—without impacting back-end operations or creating an unwieldy data warehouse given the massive transaction volumes.

Equens deployed ARIS Process Performance Manager together with ARIS Business Optimizer and ARIS Business Architect/Designer to consolidate payment streams at the order level and apply process mining, reducing analysis data dramatically (e.g., from 3 billion transactions to 40 million process instances). The solution provides automated, WYSIWYG reports and dashboards (PDF/RTF/HTML), OLAP-ready process data and non-invasive monitoring, enabling transparent, precise SLA reporting for customers and a basis for ongoing process optimization and cost analysis.

Equens

Anke Rombach

Consultant Business Support, Marketing & Sales