Case Study: Emirates NBD achieves rapid process digitalization and 48‑hour deployment with Software AG's ARIS Enterprise

Emirates NBD - Customer Case Study

Emirates NBD, a leading banking group in the MENA region with global operations and millions of customers, needed to modernize fast — digitalize standard operating procedures, create a central repository for process knowledge and IP, ensure jurisdictional regulatory compliance, and connect business areas with dynamic process flows and simulations to stay competitive.

Using Software AG’s ARIS Enterprise suite, the bank built a single repository for visualized SOPs, ran simulations and automated deployments, and rolled out digital training and governance. The result: process design-to-deployment times fell from 1–3 weeks to under 48 hours, employees gained easy access to controlled SOPs, productivity and customer experience improved across jurisdictions, and regulatory tasks like SWIFT compliance became faster and more auditable.

Emirates NBD

Barid Neogi

Senior Vice President, Head Group Operations, Governance and Business Support