Case Study: Electrical Utility Company in Malaysia achieves IT visibility and cost efficiencies with Software AG's Alfabet

Electrical Utility Company - Customer Case Study

Malaysia’s leading electricity utility—powering 9.2 million customers for over 65 years and pursuing ambitious sustainability programs—faced rising operating costs, heavy reliance on coal, the prospect of market deregulation, and no clear visibility into its IT investments. To drive urgent cost efficiencies and support digital transformation, the utility needed a clear, enterprise-wide view of its applications and technology landscape.

Using Software AG’s Alfabet Enterprise Architecture Management platform and Professional Services, the utility captured data on 100 applications supporting 100+ business capabilities across 15 divisions, mapped 200+ component interdependencies, and completed an initial 20% environment assessment in five months. The solution delivers rapid insight for OpEx/CapEx optimization, a projected payback in under a year, and the governance, lifecycle automation and roadmap capability to accelerate innovation, reduce costs and support renewable initiatives.