Case Study: Crédit Logement achieves faster, scalable customer service and a modern web UI with Software AG

Crédit Logement - Customer Case Study

Crédit Logement, a French finance firm supporting more than 200 banks and some 7 million borrowers, needed to modernize its customer call center and loan-guarantee processing. The company’s mainframe-driven workflows relied on cumbersome green screens, slowing customer response times and training—creating an urgent need to improve the end‑user experience and handle large transaction volumes quickly.

By replacing green screens with a modern web-based UI while retaining its high-performance Adabas/Natural mainframe backend and integration layer, Crédit Logement simplified workflows—from more than 50 screens to just two—so agents can respond faster and new staff onboard in under two weeks (down from a month). The solution processes up to 5,000 guarantees daily, sustains unmatched scalability and performance, and helped the company maintain market leadership.

Crédit Logement

Michel Lavernhe

IT Director