Case Study: CWS-boco achieves 17% faster processing and improved service quality with Software AG’s ARIS PPM

Continuously Increasing Service Quality with ARIS Process Performance Manager

CWS-boco Germany, a leading provider of lavatory hygiene, floor mats and textile rental services with about 3,800 employees and a nationwide service network, needed accurate, operational data to improve service quality. Relying on estimates for SAP process times left optimization opportunities unclear, so the company sought a way to measure completed processes reliably across locations and product groups.

Working with Software AG Consulting, CWS-boco implemented the ARIS Business Process Analysis Platform and ARIS Process Performance Manager in three months to capture and analyze thousands of SAP process instances. The solution delivers weekly, location- and product-level reports, requires only about one hour of administration per month, is well adopted by regional managers, and has driven a 17% reduction in processing time along with higher customer satisfaction.

CWS-boco

Henning Siemens

Head of New Customer Facilities