Case Study: Colt Telecom achieves a single customer view and faster provisioning with Software AG's webMethods ESB Platform

COLT Telecom improves customer experience with the webMethods ESB Platform

COLT Telecom, a leading European business communications provider, faced fragmented operations from deploying the same systems independently across countries. With more than 10 instances of each application, customer data lived in multiple silos and was manually entered, preventing a consolidated customer view and slowing provisioning—especially for B2B integrations with local operators.

COLT linked systems with the webMethods ESB Platform and centralized data in a London data center, reducing instances to one per application and enabling reliable messaging between London, Paris and Frankfurt. The change delivered a single view of the customer, faster issue resolution and easier analytics, automated provisioning with local operators (first B2B project ROI in under six months), eliminated manual errors, and laid the groundwork for a reusable SOA-driven architecture.

Colt Telecom

Andy Roberts

Integration Services Manager