Case Study: ATB Financial achieves sub-hour customer onboarding and $2.5M efficiency gains with Software AG

ATB Financial Improves Processes & Customer Satisfaction

ATB Financial, Alberta’s largest provincially based bank serving 680,000 clients across 170 branches and 130 agencies, needed to modernize its small-business lending origination. Manual data entry, inconsistent rule interpretation and poor end-to-end visibility made approvals slow and error-prone — average onboarding took about 11 days (sometimes up to three weeks) — so ATB set out to automate the process, improve monitoring and implement agile business rules to cut cycle time to one day or less.

Working with Software AG, ATB deployed ARIS for process analysis and webMethods BPM, Operational Intelligence and integration platforms (including webMethods Optimize and BPMS) to automate workflows, add real‑time dashboards and apply a rules engine tied to historical data. New-customer approvals now take under one hour, auto-approval rates rose from about 35% to over 60% (approaching 80%), efficiency gains equal an estimated $2.5M NPV, and roughly 3,000 process models provide ongoing visibility and reduced business risk.

ATB Financial

Dan Semmens

Managing Director of Transformation - Process Automation, BPM