Case Study: Amdocs achieves streamlined telco transformations and lower project costs with Software AG's ARIS Solution Book

Amdocs - Customer Case Study

Amdocs is a global leader in customer experience software and services for the communications, media and entertainment industry, serving customers in 60+ countries with 20,000 employees and $3.2B revenue in 2012. Faced with massive digital transformations for Tier‑1 and Tier‑2 telcos, Amdocs needed to manage many diverse stakeholders and ensure clear, consistent communication across complex, large‑scale projects.

To address this, Amdocs developed the Solution Book—a collaboration platform built on Software AG’s ARIS and BPM methodology that maps telco best practices across business processes, functional solutions, KPIs and value. The Solution Book has become integral to CRM and billing transformations, improving stakeholder collaboration from scoping to delivery, standardizing and automating processes to lower costs, enabling reuse across projects, and bridging product functionality with business needs for full life‑cycle IT project management.

Amdocs