Case Study: Adeo achieves enterprise-wide real-time integration and improved service levels with Software AG webMethods Integration

Adeo - Customer Case Study

Adeo is a global retail group with 75,000 employees across 27 companies in 13 countries that needed to transform how it delivers personalized customer service. The challenge was to unify disparate systems of record and new sales platforms to support a large-scale enterprise transformation while maintaining tight service levels.

Using Software AG’s webMethods (with Terracotta in-memory data fabric), Adeo harmonized integration across roughly 1,000 applications spanning 14 brands and 27 companies. The platform now processes millions of real-time messages daily, improving communication enterprise-wide, tightening SLAs, and enabling faster, more reliable customer service.

Adeo

Fabio Salvotti

DSI Corporate